Upcoming changes to our Verify onboarding workflows

We are making some minor changes to the claims included in our onboarding workflows within our API and app. These changes will come into effect on Wednesday 24 April 2024. These changes are to improve the performance of the onboarding risk assessments and to streamline the data required.

What’s changed ?

Changes to Individual Default and LTD Company Default workflows

• We are adding a new required claim called cash-payments - this claim is to identify if the account being used by your customer will be receiving payments from accounts that are funded, in full or in part, by cash deposits.

• In our app the question on international payments is changing to:

  • “Will this account receive payments from accounts that are funded, in full or in part, from international sources?" If yes, you will still be required to provide the list of countries where funds come from.

Changes to LTD Company Property workflow

• The claim tenant-cash-payments is changing to cash-payments, this will be a required claim. After the update, the old name will no longer be accepted (and trigger an error if used).

• If you are using our app, the wording to this question will change to:

  • “Will this account receive payments from accounts that are funded, in full or in part, by cash deposits?”

• We are also updating the claim on funds into the account that have not been received from tenants. The new claim is properties-origins-of-deposits. It will be a required claim that will need to list all the origins of non-tenant funds. The possible origins are:

  • tenant-rental-income

  • refunds

  • fees

  • funds-for-third-party-services

  • deposit-scheme-funds

  • other - if other is submitted, an additional field of other-origin is required. This field is a free-form text description of the origin of deposits.

How will this affect existing integrations?

• No integration work is needed on the update to the international-payments claim, however you will need to be aware of the intent change to the question being asked.

• If you are using the Individual Default and LTD Company Default workflows, cash-payments will be required in the API after the 24 April 2024.

• If you are using the LTD Company Property workflow, you will need to update your API integration to ensure you are able to provide the correct inputs to the claim properties-origins-of-deposits. If you are using our app to onboard your customers, you will need to have this information known.

Thanks for reading! You'll be hearing from us again soon.

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